Política de envío

Shipping & delivery

Pharmacie orders are dispatched from China. Before placing an order, please check whether each product is marked In stock / Ready to ship or Pre-order. These labels determine when your order is expected to leave our warehouse.

In stock / Ready to ship

Please allow approximately 1–3 business days to process, pack and dispatch your order after payment is confirmed. Delivery typically takes approximately two weeks after dispatch, depending on the destination and carrier.

Pre-orders

Please allow approximately 2–3 weeks for production before packing and dispatch. Delivery then typically takes approximately two further weeks. Any different production or dispatch estimate stated on the product page takes priority. Production time is separate from transit time.

If your order contains both ready-to-ship and pre-order items, please contact us before ordering if you need the ready-to-ship items sooner. Do not assume that items will be sent separately.

Delivery estimates & updates

Business days exclude weekends and public holidays at the dispatch location. Delivery estimates are not guaranteed arrival dates. Customs processing, local holidays, carrier disruption and remote delivery locations can affect transit time.

We work with an established supply chain and are committed to fulfilling confirmed orders. If a material production or dispatch delay occurs, we will provide an update and explain the available next steps. We will not leave a delayed order without a response or resolution. Your applicable cancellation and refund rights remain unaffected.

Shipping charges, duties & VAT

Available delivery options and shipping charges are shown at checkout and depend on your destination and the order's shipping weight.

Where a delivery option is expressly offered as duties and taxes paid (DDP), the applicable import duties, import VAT and clearance charges covered by that service are included in the total quoted for that option. This applies only to destinations and orders confirmed as eligible for that service; it is not a promise that every shipping option is tax-inclusive.

For other delivery options, any taxes or duties collected by Pharmacie are shown at checkout. Import charges not included or collected may be payable separately to the carrier or customs authority. Please contact us before ordering if the tax treatment for your destination is unclear. If you are asked to pay an unexpected import charge on a confirmed DDP order, email us before paying so we can investigate with the carrier.

A free-shipping offer waives the delivery charge only. Any applicable tax treatment remains as stated for the order.

Order & shipping support

Please check your delivery address carefully when ordering. For an address correction, delayed parcel, missing delivery or any other order question, email pharmacielondon@gmail.com with your order number. Contact us promptly if tracking shows a problem or your parcel has not arrived within the estimated delivery period.

Please refer to the product page first for its Pre-order or Ready to ship status. We are here to help with both production and delivery enquiries.